If an item is lost or damaged, the account is billed the cost of the item, as determined by the Library. The Austin Public Library does not accept replacement copies for lost or damaged items.

Charges for lost or damaged laptops and electronic devices include the cost of the laptop / device plus a $150 non-refundable service charge per device.

Refunds are only eligible for up to 1 year from the ‘Date Billed’ for LOST items that have been paid for in full. In order to receive a refund, the item and a receipt showing payment in full must be presented.